1. Introduction

Welcome to JuggerLabs. We are dedicated to providing exceptional web maintenance and development services tailored to your needs. This Refund and Dispute Policy outlines our terms regarding refunds, cancellations, data handling, and dispute resolution. By subscribing to our services, you agree to abide by the terms outlined in this policy.

2. Refund Policy

a. All sales are final

• Service Nature: As a service-based business, JuggerLabs LLC does not offer refunds for any of our maintenance or development packages.
• Acknowledgment: By subscribing to our services, clients acknowledge and agree that all payments are non-refundable.

b. Cancellation Policy

• Notice Period: Clients may cancel their subscription at any time by providing a written notice via email to support@juggerlabs.com.
• Effective Date: Cancellation becomes effective at the end of the current billing cycle. For example, if you cancel on March 10th for a monthly subscription, your service will continue until April 10th.
• Confirmation: Upon receiving a cancellation request, we will send a confirmation email outlining the cancellation details and the end date of services.

c. Utilizing Remaining Service Time

• Access Until End of Cycle: After cancellation, clients retain full access to their subscribed services until the end of their current billing period.
• Task Usage: Clients can continue to use their remaining task allowances (small, medium, large tasks) up until the service end date.
• Performance Reports: Clients will receive all performance reports for the duration of their subscription up to the cancellation date.

3. Data and Website Handling Upon Cancellation

a. Data Transfer Only

Upon cancellation, JuggerLabs LLC will provide you with all website files, databases, and necessary documentation to facilitate your migration to a new hosting provider. This includes:

• Website Files: Accessible via FTP/SFTP or a secure file transfer method.
• Databases: Exported database files compatible with your CMS or platform.
• Configuration Files: Any necessary configuration or setup files.
• Documentation: Instructions to assist with the migration process.

b. Data Retention Period

• Retention Duration: JuggerLabs LLC will retain your website data and files for 30 days after the cancellation date.
• Access During Retention: During this period, you may access, download, or request assistance with migrating your data.
• Data Deletion: After the 30-day retention period, all data will be permanently deleted from our servers. This action is irreversible, and no recovery of deleted data will be possible.

c. Migration Assistance

• Default Offering: We provide data and file transfers only as part of our standard cancellation process.
• Optional Assistance: For clients requiring additional support with migration, JuggerLabs LLC offers migration assistance services. These services are provided upon request and will be quoted separately based on the scope and complexity of the migration.
• How to Request Assistance: To request migration assistance, please contact us at support@juggerlabs.com. We will provide a customized quote based on your specific needs.

"While JuggerLabs LLC primarily offers data and file transfers upon cancellation, we understand that migrating a website can be complex. For clients seeking additional support, we offer migration assistance services. Please contact us at support@juggerlabs.com to receive a personalized quote based on your specific needs."

4. Dispute Resolution Policy

a. Raising a Dispute

If you have a disagreement or issue with our services, please follow these steps to resolve it:

• Contact Us Directly: Reach out to us at support@juggerlabs.com detailing your concerns.
• Provide Documentation: Include any relevant information, screenshots, or documentation that supports your dispute.

b. Timeline for Resolving Disputes

• Initial Response: We aim to acknowledge your dispute within 3 business days.
• Resolution Timeframe: Our goal is to resolve disputes within 14 business days from the date of initial contact.

c. Steps in Dispute Resolution

• Acknowledgment: We will confirm receipt of your dispute and gather necessary information.
• Investigation: Our team will investigate the issue thoroughly.
• Resolution Proposal: We will propose a resolution, which may include service adjustments or additional support.
• Final Decision: Both parties will agree to the proposed resolution. If an agreement cannot be reached, the dispute may be escalated to alternative resolution methods.

5. Terms and Conditions

• Policy Acceptance: By using our services, you agree to the terms outlined in this Refund and Dispute Policy.
• Policy Modifications: JuggerLabs LLC reserves the right to modify this policy at any time. Clients will be notified of significant changes via email or through our website.
• Non-Waiver: Failure to enforce any part of this policy does not constitute a waiver of our rights to enforce it in the future.

7. Special Considerations for Multiple Sites

Clients managing multiple websites should ensure that cancellation requests clearly specify which site(s) the cancellation pertains to. Each site's service will be handled individually to ensure accurate and fair management of remaining service time.